Shipping policy
Processing & Delivery Times
Order Processing:
- All orders are usually processed within 1-2 business days (Monday-Friday, excluding holidays)
- Orders placed after 2:00 PM EST will be processed the following business day
- You will receive an email confirmation with tracking information once your order ships
- Please allow up to 24 hours after shipment for tracking information to update
Estimated Delivery Timeframes:
- Standard Shipping: 5-7 business days after processing
- Expedited Shipping: 2-3 business days after processing
Business days exclude weekends and major holidays. Delivery times are estimates and not guaranteed.
Order Tracking
Track Your Package: Once your order ships, you will receive an email with:
- Shipping confirmation
- Tracking number
- Estimated delivery date
- Link to carrier tracking portal
Tracking Issues:
- Allow 24-48 hours after shipment for tracking to become active
- If tracking shows no movement after 3 business days, contact support@tallertomorrows.com
- Include your order number and tracking number in your email
Delivery Confirmation:
- Most carriers require a signature for packages over $200 in value
- If you won't be available to sign, you can authorize the carrier to leave the package or arrange for pickup at a nearby facility
- Contact your carrier directly to make special delivery arrangements
Lost, Stolen, or Damaged Packages
Lost Packages: If your tracking information shows delivery but you haven't received your package:
- Check with neighbors, building management, or family members who may have accepted delivery
- Verify the shipping address on your order confirmation
- Wait 24 hours as carriers sometimes mark items delivered prematurely
- If still missing after 24 hours, contact support@tallertomorrows.com with your order number
We will work with the shipping carrier to investigate. If a package is confirmed lost by the carrier, we will send a replacement order at no additional charge or issue a full refund.
Stolen Packages (Porch Piracy):
- Taller Tomorrows is not responsible for packages confirmed delivered by the carrier but subsequently stolen
- We recommend using a secure delivery location or signature confirmation for high-value orders
- Consider providing delivery instructions at checkout (e.g., "Leave at side door")
- File a police report for stolen packages and contact support@tallertomorrows.com - we may offer a one-time courtesy replacement at our discretion
Damaged Packages: If your package arrives damaged:
- Take photos of the damaged packaging and product immediately
- Contact support@tallertomorrows.com within 7 days of delivery
- Include your order number, photos, and description of damage
- We will arrange for a replacement shipment or full refund at no cost to you
Do not discard damaged products until authorized by our support team.
Order Modifications & Cancellations
Changing Your Order:
- Contact support@tallertomorrows.com immediately if you need to modify your shipping address or order details
- Changes can only be made within 2 hours of order placement and before the order has been processed for shipment
- Once an order has shipped, we cannot change the delivery address
Cancelling Your Order:
- Orders can be cancelled within 2 hours of placement by emailing support@tallertomorrows.com
- Include your order number and "CANCELLATION REQUEST" in the subject line
- Once an order has been processed for shipment, it cannot be cancelled
- Cancelled orders will be refunded within 5-7 business days to the original payment method
Return to Sender:
- If a package is returned to us as undeliverable due to incorrect address provided by customer, customer will be responsible for reshipping costs
- Unclaimed packages held at carrier facilities and returned to sender will incur a $10 restocking fee plus reshipping costs
Peak Season & Delays
Holiday Shipping: During peak seasons (November-December, back-to-school), please expect:
- Longer processing times (up to 3-5 business days)
- Carrier delays due to high volume
- Earlier order cutoff dates to guarantee delivery by specific dates
We will post holiday shipping deadlines on our website and send email notifications to subscribers.
Weather & Natural Disasters:
- Severe weather or natural disasters may cause shipping delays beyond our control
- Carriers may suspend service to affected areas
- We will proactively communicate any known delays affecting your order
COVID-19 & Health Emergencies: During public health emergencies, shipping carriers may experience delays. We appreciate your patience and will keep you informed of any impacts to your order.
Subscription Orders
Auto-Ship Program: If you're enrolled in our subscription auto-ship program:
- Shipments are processed automatically based on your selected frequency (30, 60, or 90 days)
- You will receive an email reminder 5 days before each shipment
- Free standard shipping is included with all subscription orders
- Modify or cancel your subscription anytime by logging into your account or emailing support@tallertomorrows.com
- Changes must be made at least 3 days before your next scheduled shipment date
Package Forwarding Services
Important Notice:
- We do not ship to package forwarding or freight forwarding addresses
- Orders placed to forwarding services will be cancelled and refunded
- We cannot be responsible for packages once they're re-shipped by a third-party forwarding service
- This policy protects both our customers and our business from fraud
Contact Us
For any shipping questions, concerns, or issues:
Email: support@tallertomorrows.com Subject Line: Include your order number and brief description (e.g., "Order #12345 - Tracking Question") Response Time: We respond to all inquiries within 24-48 business hours (Monday-Friday, 9 AM - 6 PM EST)
When contacting us about shipping, please provide:
- Your full name
- Order number
- Tracking number (if available)
- Detailed description of your issue
- Photos (if reporting damage)
Shipping FAQ
Q: When will my order ship? Orders are processed within 1-2 business days. You'll receive a tracking email once shipped.
Q: Can I upgrade to faster shipping after ordering? Contact us within 2 hours of ordering at support@tallertomorrows.com. We'll try to accommodate upgrades before processing.
Q: Do you ship on weekends? No, orders are processed Monday-Friday only. Weekend orders are processed the following Monday.
Q: Can I pick up my order locally? We do not currently offer local pickup. All orders are shipped via carrier.
Q: What if I'm not home when my package arrives? Most carriers will leave packages at your door unless signature is required. You can provide delivery instructions at checkout.
Q: How do I track my international order? Use the tracking number provided in your shipping confirmation email. International tracking may have limited updates once the package enters customs.
Last Updated: January 2026
Questions? Contact support@tallertomorrows.com